Who we are
The Boarding Pack is the trading name of Oliver Hornby, a sole trader. In these terms, “we” and “us” mean The Boarding Pack. These terms are the contract between you and us when you buy a licence pack.
You can email us at hello@theboardingpack.co.uk.
Please read these terms before you pay. If anything is unclear, ask us first.
What you’re buying
A draft application pack for a dog home boarding or dog day care licence in England, written from the answers you give in our questionnaire. We deliver it as a Word document by email. We check it before we send it, and we use your council’s published checklist where we can get one.
We use software to help write the draft, including an AI assistant. We remove your name, email address and council before the AI sees your answers, as our privacy notice explains. We review every pack before it goes to you.
What we don’t do
- We’re not your council, Defra or a law firm, and we’re not connected to any of them. The pack is not legal advice.
- We don’t submit your application, and we don’t deal with your council for you unless we agree that separately in writing.
- We don’t promise that your council will grant a licence, or how long it will take. The council decides.
- We don’t inspect your home or check that your answers are true.
How it works
- You complete the questionnaire. It’s free, and filling it in doesn’t commit you to anything.
- We review your answers and aim to reply within 24 hours. If they look complete, we send you a payment link. If something’s missing, we tell you what we need.
- You pay through the link. We start work once we’ve received your payment.
- We may message you with questions or ask for details we can’t collect in the questionnaire, such as your address and phone number.
- We deliver the pack by email. We aim to deliver within 5 working days of payment. Working days are Monday to Friday, excluding bank holidays in England.
The 5 working days is an aim, not a guarantee. If we’ll need longer, for example because we’re waiting on answers from you, we’ll tell you.
Price and payment
The price is £125, the total shown at checkout. There are no extra charges for the pack itself.
You pay by card through Stripe. We never see your card details. Payment is taken in full, before we write your pack.
What we need from you
- Answers that are accurate and as complete as you can make them. We write the pack from what you tell us, so mistakes or gaps in your answers will be in the pack.
- Prompt replies when we ask a question. If we’re waiting on you, the delivery aim pauses.
- No other people’s names or phone numbers in your answers. Tell us about them separately by email if we need them.
- Reading the pack properly before you use it, and checking it against your own situation and your council’s requirements.
You’re responsible for your application, for what you submit to your council, and for keeping your home, dogs and records in line with your licence conditions.
Corrections
After we deliver your pack, you can ask for one round of corrections within 14 days. That covers fixing mistakes or leaving-outs in how we’ve written up the answers you gave us, and tidying wording.
It doesn’t cover new or changed facts, for example you move house, change the number of dogs or rebuild a room. It also doesn’t cover a new application or a pack for a different council. For those we’ll tell you what it would cost before we start.
Cancelling and refunds
| If | Then |
|---|---|
| You cancel within 14 days of paying, and we haven’t started drafting | We refund you in full. |
| You cancel within 14 days of paying, after we’ve started drafting but before we’ve delivered | You pay for the work we’ve done so far, in proportion to the full pack, and we refund the rest. We’ll tell you how we worked it out. |
| We’ve delivered the full pack | You can’t cancel for a change of mind. See below. |
| We can’t produce a pack from your answers | We refund you in full. |
| Your council refuses, delays or changes its requirements | No refund. The council’s decision isn’t something we control, and we don’t offer refunds tied to the outcome. |
Starting work straight away
To cancel, email us at hello@theboardingpack.co.uk within 14 days of paying. You don’t need to give a reason.
When you pay, you’ll be asked to confirm that you want us to start work immediately, and that you understand you lose your right to cancel once we’ve fully delivered the pack. That’s why we can start straight away without waiting 14 days.
We’ll return any refund to the payment method you used, within 14 days of agreeing it.
If something’s wrong with the pack
A pack is faulty if it doesn’t match the answers you gave us, or if we’ve made a mistake in writing them up. If you think yours is, email us within 14 days of delivery. Tell us what’s wrong and which of your answers it doesn’t match.
We’ll fix it first, using your round of corrections. If we can’t put it right, we’ll refund you, in full or in part depending on what’s wrong. We’ll decide this fairly, based on your answers and the pack.
A pack isn’t faulty because you’ve changed your answers, because you’d have liked a different style, or because your council wants something different or refuses your application. Those are covered in the sections above.
Nothing in these terms affects your legal rights as a consumer.
Limits on what we’re responsible for
We’ll do the work with reasonable care and skill. Beyond that, we’re not responsible for:
- your council’s decision, its fees, its delays or its inspection;
- mistakes in your answers, or changes to the rules after we deliver;
- losses that are indirect, such as lost income from a licence that’s delayed or refused.
If we’re at fault, our total responsibility for any loss is limited to the price you paid, except where the law doesn’t allow us to limit it. Nothing here limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law says we can’t limit.
Our work and your information
The pack is yours to use for your own application and your own business. Please don’t sell it, share it with other applicants or publish it. It’s written from your answers, so it wouldn’t suit anyone else anyway.
We keep the right to reuse our general methods, checklists and wording that don’t contain your information.
We handle your information as set out in our privacy notice. In short, we delete your questionnaire answers within 30 days of sending your pack.
Changes, complaints and the law
We may update these terms. The version in force when you pay is the one that applies to your order. The date at the top shows when they last changed.
If you’re unhappy with anything, email us and we’ll reply within 5 working days and try to put it right.
These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute.
Contact
Oliver Hornby, trading as The Boarding Pack
hello@theboardingpack.co.uk